Does this sound familiar?
- "Tickets are falling through the cracks."
- "Users are always trying to bypass the help desk."
- "Wed follow the process if we knew what it was..."
- "Our end users demand immediate service because of unenforced SLAs."
- "Unauthorized changes break more than they fix!"
- "Management doesn't understand what we do."
- "We dont have documentation."
We can help.
With nearly 15 years of real-world IT experience, Knapp I.T. has transformed broken teams, overcomplicated processes and low-performing IT departments into high-availability, high-communication, high customer-satisfaction organizations.
By analyzing organizations and applying the principles of the IT Infrastructure Library (ITILŽ), expectations are set, processes are defined with owners assigned, and targets are set and managed to. Combining best practices from both ITIL V2 and V3, processes are continually improved throughout their lifecycles. The end result? Happy customers, happy end users, and happy technicians. (Yes, it's really possible.)
Knapp I.T. offers a full range of IT Service Management implementation assistance, including ITIL Foundation training in both Versions 2 and 3, advanced ITIL Practitioner courses for more in-depth learning and expertise, customized ITIL roadmaps, maturity assessments, process consulting and documentation and executive briefings.
To learn more, select from the list of services on the right.
Why choose Knapp I.T.?
All too often, instructors are parrots: if you stole their PowerPoint presentation, they'd be lost.
Our corporate philosophy is based on what we like to call "cluefulness." Knapp I.T. has real world IT experience in addition to book-smarts. We've built help desks, we've managed infrastructure, and we've worked all-nighters restoring from backups, just like you. Our experience has been gained by working in small IT companies, Big 5 Consulting firms, government, healthcare, manufacturing, dot-com and financial industries throughout the United States and Canada. We've been there, and we use our experience to understand your business to drive you to the next level.
What we offer
Accredited ITILŽ Training
We offer ITILŽ V2 and V3 Foundation training, as well as ITILŽ Practitioner courses. Knapp I.T. students can take comfort in our exceptionally high pass rates. Click here for details on our classes.
ITILŽ Exam Prep Coaching
Are you a self-study student taking an ITILŽ exam at a Prometric or Pearson-VUE testing center? Contact us before for a few hours of of exam preparation coaching to ensure you ace the test. Click here for details on this valuable session.
Maturity Assessments
Organizations require maturity assessments to gauge ITILŽ readiness and adherence to various IT compliance demands. Need an objective set of eyes? We can help.
Custom ITILŽ Roadmaps
If your organization has chosen ITILŽ for its IT Service Management approach, you'll need to know where to start. Knapp I.T. can provide a custom-fit roadmap for your organization. Click here for more information.
Process Consulting
In rapidly-growing environments, processes become outdated shortly after their implementation. Let us identify your key processes and whip them into shape. Read more here.
Executive Briefings
For executives seeking to learn more about ITILŽ and IT Service Management, our half-day and full-day executive overviews offer valuable answers in a few hours. Click here.