Knapp I.T., Inc. provides Accredited ITIL V3 training, as well as accredited Version 2 training for those who wish to stick with the tried and true. For the past 18 months, Knapp I.T. students have enjoyed a near-perfect pass rate.
In addition to standard classroom offerings, we can customize classes to your specific needs:
- Need a Foundation class with lots of emphasis on Change Management? We can do that.
- Need a class with a focus on customer and user satisfaction and Service Desk quality? No problem!
- Need to explain to executives why this ITIL thing is a good idea? Easy breezy.
- Need something you don’t see here? Just ask! Creating customized classes and courseware is something we do really well.
- Have some challenging employees who need to be thwacked with The ITIL Bat of Cluefulness and Cooperation? Glad to oblige. (ha!)
For a list of classes we offer as well as course outlines, please choose from the “Accredited ITIL Training” drop-down menu above.
