For students seeking more in-depth knowledge of ITIL Version 3 as well as how to apply the guidance found in the five core books, intermediate-level classes are essential.
V3 Intermediate courses and their associated certification exams are offered in two distinct “flavors”: Lifecycle Classes and Capability Classes.
Lifecycle classes are generally geared towards individuals seeking to become subject matter experts or consultants. In Lifecycle classes, a single ITIL book is discussed in detail, but without too much discussion about other books or lifecycle phases. Each class lasts three or four days (depending on the course) and concludes with a certification exam consisting of eight weighted questions. Capability classes were created with the hands-on practitioner in mind. Here, related processes are bundled together, and students are led through experience-based exercises to simulate a real-world service implementation.
- Lifecycle: Service Transition. This course focuses on the Service Transition phase of the lifecycle as described in the ITIL book of the same name.
- Lifecycle: Service Operation. This course focuses on the Service Operation phase of the lifecycle as described in the ITIL book of the same name.
- Lifecycle: Continual Service Improvement. This course focuses on the Continual Service Improvement phase of the lifecycle as described in the ITIL book of the same name.
- Capability: Planning, Protection and Optimization (PPO). Includes Capacity Management, Availability Management, IT Service Continuity Management, Security Management, Demand Management and Risk Management.
- Capability: Release, Control and Validate (RCV). Includes Change Management, Release & Deployment Management, Service Validation & Testing, Service Asset & Configuration Management, Knowledge Management, Request Fulfillment and Evaluation.
- Capability: Operational Support and Analysis (OSA). Includes Event Management, Incident Management, Request Management, Problem Management, Access Management, Service Desk, Technical Management, IT Operations Management and Application Management.
- Capability: Service Offerings and Agreements (SOA). Includes Service Portfolio Management, Service Level Management, Service Catalogue Management, Demand Management, Supplier Management and Financial Management.
