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As you probably know, ITIL went through a small refresh in July of 2011, and new exams based on that new material went live on January 1, 2012. I’ve been getting a bunch of emails lately from fabulous, eager students asking if my ITIL V3 Foundation Exam Video Mentor book/DVD set covers this . . . You’ve probably heard me mention that the ITIL V3 books (originally published in 2007) had some typos and inconsistencies across the five volumes. It happens, we’re human! These books have been cleaned up and updated a bit, and a new set of books was released this summer. While this isn’t a new version of . . . If you already hold an ITIL V2 Service Manager certification and would like the shortest path to a V3 ITIL Expert, then the Manager Bridge class is for you. The classes will not be offered for much longer, so you need to act soon! APMG has scheduled the official retirement date of this . . . |
Service Desk: 10 Tips for Transformation  Click the image, and watch the archived version. Runs 47 minutes.
Balancing Demand & Capacity Management  Click the image, and watch the archived version. Runs 47 minutes. |
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Copyright © 2012 Knapp I.T. - All Rights Reserved.
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