“Hey Jill! Does your ITIL V3 Foundation Video Mentor cover the new ITIL 2011 material for the 2012 exams?”


As you probably know, ITIL went through a small refresh in July of 2011, and new exams based on that new material went live on January 1, 2012.

I’ve been getting a bunch of emails lately from fabulous, eager students asking if my ITIL V3 Foundation Exam Video Mentor book/DVD set covers this latest newest ITIL material.   Since my book was published in December of 2010, it doesn’t cover all of the July 2011 stuff… I’d need a time machine for that.  :)   But there’s good news!

The differences between what my book/DVD set covers and what the new 2012 exams require are pretty small. If you’ve already purchased my ITIL V3 Foundation Exam Video Mentor book/DVD set, you have 90% of what you need to pass the current 2012 version of the exam.  “But what about that remaining ten percent?”   I’ve got you covered.  On February 29 (though possibly sooner) I’ll have a bunch of new lessons available right here for download that bridges the gap between what my ITIL V3 Foundation Exam Video Mentor book/DVD set provides, and what is needed for the 2012 version of the ITIL Foundation exam. You don’t have to buy a whole new book, and you’ll still get my familiar voice explaining ITIL concepts to you. You can buy these lessons individually, or as a bundle.

Want to be notified when the new lessons are available? Fill out this form, and I’ll email you in a few weeks when they’re ready!

Thanks again for buying my book/DVD set. I’m so grateful for your support, your trust, and your kind words!

Another Terrific Link: Buying a new laptop in 2012

If you’re a techie, you probably have friends and family asking you what kind of laptop they should buy.

Laptop technology is changing all the time… do you want an iPad? A Netbook? A Google/ChromeOS laptop? An Android tablet? A full-on laptop?

Let Jeremy Moskowitz guide you through the questions, answers, and options.

(Yes, that’s two Mosko-links in a row. What can I say? He’s a smart, prolific guy.)

Here’s the link: Enjoy!

How to buy a laptop for 2012 (for the regular person)”>

Terrific Link: Backing up your data

My mentor, dear friend, and Group Policy Mastermind Jeremy Moskowitz has been writing a blog post every year that provides very practical information re: how to back up your data on your home PC.

Obviously your IT Department’s backup strategy is going to be very different than this, but these instructions are perfect for your non-techie friends and family, and also for tech-savvy folks like me who run their company out of their homes. The article is written for non-techies, though techies won’t find it condescending either. :)

Jeremy updates this post every year since backup options and technologies are changing all the time.

And as Jeremy suggests: Print out a copy, and hand it to your parents. This will save you some panicky phone calls one day, I promise.

I highly, highly recommend this article. An ounce of prevention is worth a pound of cure and all that.

So without further ado… here’s the link. Enjoy!

Backup Procedures for the normal (non-IT) person [Repost]